Refund and Return Policy

At Nameera Bridal, we want you to feel completely satisfied with your bridal gown and accessories. Our refund and return policy aims to offer peace of mind during your shopping experience. We understand the personal and important nature of selecting the perfect bridal gown, and we want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to assist you. Please review our refund and return policy below to understand the process, terms, and conditions for returns and refunds.

Nameera Bridal Size Chart

1. Refund and Return Policy Overview

At Nameera Bridal, we strive to offer a seamless shopping experience, and our refund and return policy ensures you are fully informed about how to return or exchange products, what is eligible for return, and the process to follow.

We encourage you to carefully review your order details before completing your purchase. Since bridal gowns are unique and personal items, we maintain specific guidelines to protect the integrity of our products.

Returns & Exchanges Policy for Nameera Bridal Products

At Nameera Bridal, we are committed to ensuring that every bride is satisfied with her purchase. Our returns and exchanges policy is designed to provide clarity and convenience while maintaining the highest standards of quality and hygiene. Whether you are purchasing Pakistani Bridal Dresses, bridal accessories, or exploring promotional items, it is important to understand the eligibility criteria for returns and exchanges.

This section covers:

  • Standard Bridal Gowns: Guidelines for off-the-rack gowns that remain unaltered.

  • Accessories: Conditions for returning veils, jewelry, shoes, and other bridal accessories.

  • Sale & Promotional Items: Policies regarding final-sale items.

  • Custom Gowns: Rules for custom-made or altered bridal gowns.

By following these policies, you can ensure a smooth and hassle-free process when returning or exchanging your items with Nameera Bridal.

2.1 Standard Bridal Gowns

You may return any off-the-rack Pakistani Bridal Dress purchased from Nameera Bridal, provided it remains unaltered and unused. Returns must be initiated within 14 days of receiving your order.

Important Details:

  • Altered or custom-fitted gowns cannot be returned or exchanged.

  • The gown should be free from makeup, perfume, or stains.

  • Returns after the 14-day period will not be accepted.

2.2 Accessories Return Policy

At Nameera Bridal, we take pride in offering exquisite Pakistani Bridal Dresses, Indian Bridal Dresses, and USA Bridal Dresses. To ensure a smooth return process, please follow these guidelines:

  • Unused & Unworn: Dresses must remain in pristine condition, free from stains, makeup, perfume, or any signs of wear.

  • Original Packaging: Return your dress in its original packaging, including garment bags, tags, labels, and any included accessories.

  • Time Frame: Initiate your return within 14 days of delivery to be eligible for a refund or exchange.

Pro Tips from Nameera Bridal:

  • Handle heavily embroidered or embellished dresses carefully during packing to prevent damage.

  • Always keep your order confirmation and tracking details ready when sending a return.

  • Custom-made or altered dresses (for all regions: Pakistani, Indian, USA) are not eligible for return or exchange.

This policy ensures that every bride receives the highest quality bridal dress experience while maintaining safety and hygiene standards.

3. Product Return Conditions

To ensure a smooth return or exchange process with Nameera Bridal, the following conditions must be met:

  • Items must be unused and free from signs of wear or damage.

  • All items should be returned in their original packaging, including tags, labels, and accessories.

  • Proof of purchase, such as receipt or order confirmation, is required.

  • Return requests must be initiated within 14 days of receiving your order.

4. How to Return or Exchange Items

Returning or exchanging an item with Nameera Bridal is simple. Please follow these steps:

  1. Contact our customer service at support@nameerabridal.com or call +1 (732) 351-5426 with your order details.

  2. Receive return authorization and instructions from our team.

  3. Pack the item carefully in original packaging.

  4. Arrange return shipping via a trackable service (shipping costs are generally the customer’s responsibility unless the item is defective).

  5. Await processing and confirmation from Nameera Bridal.

5. Refund Processing Policy

  • Refunds are issued using the original payment method.

  • Processing typically takes up to 10 business days, depending on your payment provider.

  • Some returns may incur a restocking fee, which will be communicated during authorization.

  • Custom and altered orders are not refundable.

6. Exchange Policy by Nameera Bridal

If you wish to exchange an item for a different size, color, or style, please:

  • Request an exchange through our customer service team.

  • Return the original item as per our return process.

  • Cover any additional shipping costs for the replacement item.

  • Exchanges depend on the availability of the replacement item; otherwise, a refund will be issued.

7. Defective or Incorrect Items Resolution

If you receive a defective or incorrect item from Nameera Bridal:

  • Notify us immediately at support@nameerabridal.com with order number and photos.

  • Nameera Bridal will cover return shipping costs for defective or incorrect items.

  • Upon inspection, we will process a full refund or send the correct replacement as per your preference.

8. Non-Returnable Items Policy

The following items cannot be returned due to hygiene and safety reasons:

  • Custom-Made Bridal Gowns

  • Worn or Altered Items

  • Intimate Accessories such as bridal underwear, hosiery, or socks

9. International Returns

For international customers:

  • Customs Duties & Taxes: Any customs duties or taxes on returns are the customer’s responsibility.

  • Return Shipping: Must use a trackable shipping service. Return costs are the customer’s responsibility unless the item is defective.

  • Processing: Upon receipt and inspection, Nameera Bridal processes refunds or exchanges promptly.

10. Contact Us

If you have any questions or concerns regarding our Nameera Bridal refund and return policy, please do not hesitate to reach out. We are here to help!