Refund and Returns Policy

At Nameera Bridal, we want you to be completely satisfied with your bridal gown and accessories. Our refund and return policy is designed to offer you peace of mind when shopping with us. We understand that selecting the perfect bridal gown is a personal and important decision, and we want you to feel confident in your purchase. If, for any reason, you are not fully satisfied with your purchase, we are here to help. Please read our  refund & return Policy below to understand our process, terms, and conditions for returns and refunds.

1. Refund and Return Policy Overview

At Nameera Bridal, we strive to offer a seamless shopping experience, and our refund and return policy ensures you are fully informed about how to return or exchange products, what is eligible for return, and the process to follow.

When purchasing a bridal gown or accessory from Nameera Bridal, we encourage you to carefully review your order details before completing your purchase. Bridal gowns are unique and personal items, and to protect the integrity of our products, we have specific guidelines for returns and exchanges.

2. Refund Eligibility

Not all items are returnable. Below is a list of items that are eligible for return or exchange:

2.1 Standard Bridal Gowns

Gowns purchased off-the-rack and that have not been altered may be returned within 14 days of receipt. If your gown has been altered, it is not eligible for return or exchange.

2.2 Accessories

Bridal accessories such as veils, shoes, jewelry, and other similar items may be returned within 14 days, provided they are unused, unopened, and in their original condition.

2.3 Sale Items

Items purchased as part of a sale or promotional event are final sale and cannot be returned or exchanged.

2.4 Custom Gowns

Custom-made bridal gowns, including those that have been altered or tailored according to your specific requirements, are not eligible for refunds or exchanges.

3. Product Return Conditions

To ensure a smooth return or exchange process, the following conditions must be met:

3.1 Unused and Unworn

The product must be in its original condition, unused, and free from any signs of wear or damage.

3.2 Packaging

All items must be returned in their original packaging, with tags, labels, and accessories intact.

3.3 Proof of Purchase

You must provide proof of purchase, such as a receipt or order confirmation email, to process your return.

3.4 Time Limit

Returns must be initiated within 14 days of receiving your order. Unfortunately, we cannot accept returns or exchanges after this period.

4. How to Return and Exchange

Returning or exchanging an item at Nameera Bridal is simple. Follow these steps:

4.1 Contact Us

Please contact our customer service team at [email protected] or call +1 (732) 351-5426

]. Include your order number, the item you wish to return, and the reason for the return or exchange.

4.2 Return Authorization

In our refund and return policy,Our team will review your request and provide you with a return authorization. Upon approval, we will provide you with instructions on how to return the item.

4.3 Packaging the Item

Carefully pack the item in its original packaging to ensure it is protected during shipping. Include all tags, accessories, and documentation.

4.4 Return Shipping

Once your return has been authorized, you will need to send the item back to us. If the product is not defective, the return shipping cost is the responsibility of the customer.

4.5 Processing the Return

Once we receive your return, we will inspect the product to ensure it meets our return conditions. If everything is in order, we will proceed with the refund or exchange as per your request.

5. Refund Processing

Once your return is approved, the refund will be processed based on the following guidelines:

5.1 Refund Method

In our Refund & Return Policy,Refunds will be issued via the same payment method used for the original purchase. If you paid by credit card, PayPal, or another payment provider, the refund will be processed through the same account.

5.2 Processing Time

Refunds may take up to 10 business days to process, depending on the processing time of your payment provider.

5.3 Restocking Fee

Certain items may incur a restocking fee. You will be notified of any applicable fees when your return is authorized.

5.4 Custom Order Refunds

Please note that custom orders or items that have been altered are not eligible for a refund.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow these steps:

6.1 Contact Us

Contact our customer service team to request an exchange. Be sure to specify the item you wish to exchange and the replacement item you desire.

6.2 Return the Original Item

Return the original item following the return process outlined above.

6.3 Shipping Costs

You will be responsible for any additional shipping costs incurred when the new item is shipped to you.

6.4 Availability of New Items

Exchanges are subject to the availability of the new item. If the requested replacement is unavailable, we will issue a refund instead.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, we sincerely apologize for the inconvenience. We are committed to resolving the issue quickly:

7.1 Contact Us Immediately

Please contact us at [email protected] with details of the defect or error. Be sure to include your order number and an image of the defective or incorrect item.

7.2 Return Shipping Costs

In our refund and return policy,We will cover the return shipping costs for defective or incorrect items. Once the returned item is received, we will issue a refund or send the correct item, based on your preference.

7.3 Inspection and Resolution

Our team will inspect the returned item, and if necessary, we will process a full refund or exchange.

8. Non-Returnable Items

For health, safety, or hygiene reasons, the following items cannot be returned or exchanged:

• Custom-Made Bridal Gowns: These gowns are made to order and are not eligible for return.
• Worn or Altered Items: Items that have been worn or altered cannot be returned.
• Intimate Items: Certain bridal accessories, such as underwear, hosiery, and socks, cannot be returned for hygiene reasons.

9. International Returns

If you are purchasing from outside [insert country name], please keep the following in mind:

9.1 Customs Duties

International customers are responsible for any customs duties or taxes that may apply when returning items.

9.2 Shipping Costs

You are responsible for the cost of returning the item to Nameera Bridal. We recommend using a trackable shipping service to ensure the safe return of your product.

10. Contact Us

If you have any questions or concerns regarding our Nameera Bridal refund and return policy ,please do not hesitate to reach out. We are here to help!

• Email: [email protected]
• Phone: +1 (732) 351-5426
• Website: https://nameerabridal.com