Refund and Return Policy

At Nameera Bridal, we want you to feel completely satisfied with your bridal gown and accessories. Our refund and return policy aims to offer peace of mind during your shopping experience. We understand the personal and important nature of selecting the perfect bridal gown, and we want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to assist you. Please review our refund and return policy below to understand the process, terms, and conditions for returns and refunds.

1. Refund and Return Policy Overview

At Nameera Bridal, we strive to offer a seamless shopping experience, and our refund and return policy ensures you are fully informed about how to return or exchange products, what is eligible for return, and the process to follow.

We encourage you to carefully review your order details before completing your purchase. Since bridal gowns are unique and personal items, we maintain specific guidelines to protect the integrity of our products.

2.1 Standard Bridal Gowns

You may return gowns purchased off-the-rack and left unaltered within 14 days of receipt. Altered gowns cannot be returned or exchanged.

2.2 Accessories

You can return bridal accessories like veils, shoes, and jewelry within 14 days as long as they remain unused, unopened, and in their original condition.

2.3 Sale Items

Sale and promotional items are final sales, and we do not accept returns or exchanges for these products.

2.4 Custom Gowns

Custom-made bridal gowns, including altered or tailored ones, are not eligible for refunds or exchanges.

3. Product Return Conditions

To ensure a smooth return or exchange process, the following conditions must be met:

3.1 Unused and Unworn

Return items must remain unused and free from signs of wear or damage.

3.2 Packaging

Return all items in their original packaging, including tags, labels, and accessories.

3.3 Proof of Purchase

Provide proof of purchase, such as a receipt or order confirmation email.

3.4 Time Limit

Initiate your return within 14 days of receiving the order. Returns or exchanges initiated beyond this period cannot be accepted.

4. How to Return and Exchange

Returning or exchanging an item at Nameera Bridal is simple. Follow these steps:

4.1 Contact Us

Reach out to our customer service team at [email protected] or call +1 (732) 351-5426. Provide your order number, the item you want to return, and the reason for the return or exchange.

4.2 Receive Return Authorization

Our team will approve your request and provide instructions on returning the item.

4.3 Pack the Item Carefully

Securely pack the item in its original packaging with all tags and documentation included.

4.4 Arrange Return Shipping

Ship the item back using a trackable service. If the product is not defective, the shipping cost is your responsibility.

4.5 Await Processing

Once Nameera Bridal receives your return, our team inspects the product to ensure it meets our conditions. We proceed with your refund or exchange if everything is in order.

5. Refund Processing

5.1 Refund Method

We issue refunds via the same payment method you used for the original purchase.

5.2 Processing Time

Refunds typically process within 10 business days, depending on your payment provider.

5.3 Restocking Fees

Some returns may include a restocking fee. Our team informs you of any applicable fees during the authorization process.

5.4 Custom Order Refunds

Custom orders and altered items remain ineligible for refunds.

6. Exchanges

If you need a different size, color, or style, follow these steps:

6.1 Request an Exchange

Contact our team to specify the item you wish to exchange and the desired replacement.

6.2 Return the Original Item

Return the original item according to our outlined return process.

6.3 Cover Shipping Costs

Pay for the additional shipping costs associated with the replacement item.

6.4 Availability of New Items

Exchanges depend on the availability of the requested replacement. If unavailable, we will issue a refund.

7. Defective or Incorrect Items

We sincerely apologize if you receive a defective or incorrect item. Nameera Bridal resolves such issues promptly:

7.1 Notify Us Immediately

Contact us at [email protected], providing your order number and photos of the defective or incorrect item.

7.2 We Cover Return Shipping

In our refund and return policy,We will cover the return shipping costs for defective or incorrect items.For defective or incorrect items, we cover the cost of return shipping.

7.3 Full Inspection and Resolution

After inspecting the returned item, we process a full refund or send the correct replacement based on your preference.

8. Non-Returnable Items

For health, safety, or hygiene reasons, the following items cannot be returned or exchanged:

• Custom-Made Bridal Gowns: These gowns are made to order and are not eligible for return.
• Worn or Altered Items: Items that have been worn or altered cannot be returned.
• Intimate Items: Certain bridal accessories, such as underwear, hosiery, and socks, cannot be returned for hygiene reasons.

9. International Returns

If you are purchasing from outside [insert country name], please keep the following in mind:

9.1 Customs Duties

International customers must pay any customs duties or taxes related to the return.

9.2 Shipping Costs

Return shipping costs are the responsibility of the customer. Use a trackable shipping service to ensure the safe return of your item.

10. Contact Us

If you have any questions or concerns regarding our Nameera Bridal refund and return policy ,please do not hesitate to reach out. We are here to help!

• Email: [email protected]
• Phone: +1 (732) 351-5426
• Website: https://nameerabridal.com